Hey, I’m Alyssa!
I’m a creative with a deep passion for design and writing.
My love for UX grew from a lifelong appreciation for how creativity and problem-solving can make people's workdays easier. From UX copy to interface design, I love how every piece of the design puzzle comes together to create better experiences for users.
Recently, I worked in a UX Design Co-Op at West Bend Insurance Company. There I worked on customer-facing web app and AI based products:
Hole in One Quoting App
Improving Agent Quoting Experience with AI Chat
This case study explores innovating West Bend’s Hole in One quoting experience by embedding an AI chat assistant directly into the web application to reduce agent friction. The work done in this app paved the way for other quoting experiences to include an AI chat assistant.
Company: West Bend Insurance
Inland Marine Policy Change Transformation
Designed for Improving Quoting Speed
Streamlining complex policy changes for faster agent and underwriter workflows. This redesign focused on improving speed, reducing redundant manual entry, and increasing clarity for both underwriters and agents .
Company: West Bend Insurance
Check our more of my UX Design work!